RETURNS AND EXCHANGES
WHAT IS YOUR RETURN POLICY?
We strive for excellence in every area of our business. If you are not completely head over heels in love with your new Origami Owl jewelry, you can exchange any unworn items through your Origami Owl Independent Designer. Below are the specific guidelines for returns and exchanges.
WITHIN 30 DAYS
To return an item or receive a refund, you must contact the Origami Owl Designer Care Department to receive an RMA (Return Merchandise Authorization) number prior to sending back product. All product(s) with the exception of products that have a manufacturer’s defect must be received by Origami Owl’s Returns Department within thirty (30) days of the order receipt (delivery date). A ten percent (10%) restocking fee will be deducted from all returned product orders with the exception of damaged products and products that have a manufacturers defect. Shipping charges incurred by Independent Designers and/or Customers when purchasing or returning products will not be refunded.
Note: damaged products and products that have a manufacturers defect must be reported to Designer Care Department to receive an RMA within sixty (60) days of receipt (delivery date), and must be received by Origami Owl’s Returns Department within ninety (90) days of the order receipt (delivery date).
WITHIN 90 DAYS
In the rare case your Origami Owl jewelry has a manufacturer’s defect, you can choose to return the item for exchange or refund, less the cost of shipping and handling. All return requests must be reported to The Nest within 90 days of shipment, and received at the Origami Owl Returns Center within an additional 7 days.
Examples of manufacturer defect:
- Non-functional clasp
- Abnormal discolorations (beyond normal variations in natural stone colors or tarnishing from wear or time)
- Jump ring or chain link that is not closed properly
- Different from described length
- Epoxy (adhesive – glass or crystals are loose)
|Reason||Resolution||Claim Must Be Submitted|
|Item received different than what was ordered||Replacement with correct item||Within 14 calendar days of Original Ship Date|
|Item missing from order shipment||Replacement with original item||Within 7 calendar days of the date the order was received|
|Item arrived damaged (manufacturer defect)||Replacement with same item||Within 90 calendar days of Original Ship Date|
|Item is defective, or breaks with minimal wear||Replacement with same item||Within 90 calendar days of Original Ship Date|
|Wrong Size||Exchange for correct size||Within 30 calendar days of Original Ship Date|
|Unhappy with design or color||Refund||Within 30 calendar days of Original Ship Date (a 10% restocking fee may apply)|
|Cancel an order||Refund||Anytime, as long as the order has not shipped or been processed. If the order has been processed order shipped, a 10% restocking fee may apply. Designer Care is not able to make any changes to an Order after it is placed. Order must be sent back for refund.|
This warranty does not cover merchandise damaged through normal wear, accident or misuse (wearing in water, exposure to perfume, lotions, etc.). Upon receipt of your order, please check it carefully for accuracy. To exchange an item purchased directly from an Origami Owl Independent Designer, please contact them directly. If your Designer cannot be located, please contact Customer Care so we may assist you.
Please note, exchanges must include a copy of the original invoice Order # and be in its original unused condition.
DEFECTIVE OR DAMAGED ITEMS:
Items that are received damaged in transit, break prior to wearing or have a manufacturing defect and are reported to the Origami Owl Returns Center by an Independent Designer within 90 days of shipment are eligible for exchange. Please contact your Origami Owl Independent Designer for handling the exchange of damaged or incorrect items.
Replacements will be processed upon our receipt of the defective item.
Returns & Exchanges must include a copy of the ORDER #, Designer Name, original invoice along with any original tags or packaging.
Replacement items ship free to customers at Origami Owl’s expense.
If you are unable to reach your Origami Owl Independent Designer, please contact Customer Care with any questions you may have regarding incorrect or faulty items.
HOW DO I CARE FOR MY JEWELRY?
Handle with care: The glass on your Living Lockets is fragile + can break. Handle with grace + caution.
Avoid water: Always remove your jewelry before entering water. Living Lockets are not waterproof.
Polish: Our jewelry is made with real metals + will naturally tarnish with time. To keep it looking as good as new, gently run all pieces with dry polishing cloth in a circular motion until shine is restored.
Remove: Take off your jewelry when using harsh chemicals, applying beauty products or entering extreme heat or cold.
This information is provided by www.origamiowl.com